Bi and Multi Lingual Call Center Offerings
The Bilingual Call Center of The Philippines strives to be the top choice for businesses looking for global customer support. Operating from our Philippine facilities, we guarantee that the equipment we use, the bilingual call center agents we train, and the management practices we apply meet the highest international standards. This adherence to global benchmarks is the same weapon that launched Bilingual Call Center of The Philippines from a telemarketing firm to an all-around call center that offers customer service and technical support solutions.
Customer Service and Support– There’s an instant connection between the customer and the representative if both of them speak the same native tongue. So having bilingual customer service representatives attend to your callers will ensure faster resolution and and a much smoother customer experience.
Technical Support – Product-related concerns can be very stressful, and a language barrier will only exacerbate the problem and cause tempers to flare. However, if technicians relay instructions in the language that the callers are native to, everything gets fast tracked. This makes bilingual agents much more appropriate for tech support tasks.
Bilingual Call Center of The Philippines has entered the non-voice segment of the business process outsourcing industry to provide clients a complete set of service packages in one place.
To complement our voice-based solutions, we deliver tech support via live chat and email in the same site where our call center operations take place. Partnering with us earns businesses an edge over competitors that only have voice channel as their sole point of contact with customers. Tapping non-voice customer support tools enables a brand to satisfy customers by providing service through the platform they demand.
Email – Some customers prefer getting support through email so that they can refer to the instructions anytime they want. Grant customers this convenience by delivering bilingual email tech support.
Live Chat – Live chat has become an indispensable tool for businesses with customers who demand real-time assistance. Outsource bilingual live chat agents to see how instant messaging can benefit your business.
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An Bilingual Call Center Philippines representative will contact you within 24 hours.