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Month: November 2017

male female office coworkers arguing
November 10, 2017November 10, 2017 | admin

Conflict in the call center: Inevitable, but important

Conflict in the workplace is inevitable. One way or another, in the high-stress environment of the call center, people will butt heads at some point. There will be disagreements between the team leader and their agents. There will be coworkers locking horns over some personal matter. There might be raised voices. Things will die down, or escalate. That’s simply how it is. Read more

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With headquarters in San Carlos, California, Bilingual Call Center Philippines is a BPO company that specializes in developing, implementing, and managing multilingual call center solutions for its clients. It began as a telemarketing firm in 2006 that catered to small businesses but has since expanded to provide voice and non-voice call center services to international companies from its operations facilities in the Philippines' business district, Makati City. Read More

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