4 Benefits of boosting employee engagement in a call center

Managing a contact center can be quite difficult, especially when we consider that it’s an organization plagued by high attrition rates. Of course, leaders are doing their best to keep their outstanding talents in the company and keep delivering commendable kind customer support. Still, many of them forget that focusing on their employees’ well-being is the only surefire way to achieve their goals and deliver high-quality services. Read more